OPERATIONS COORDINATOR

We’re seeking an experienced ocean freight coordinator to join our growing team in Derby.

We’re a compact and dynamic team of freight forwarders organising international import and export shipments by air, sea (LCL and FCL), road, and rail to meet our customers’ extensive requirements.

The role involves:

  • Global import and export operations – start-to-finish!
  • Quoting and booking shipments to and from worldwide points
  • Keeping up-to-date with market trends and pricing to ensure customers and agents receive the best possible rate
  • Using the various tariffs available, or liaising with suppliers and carriers to obtain the best price for the shipment
  • Accurately preparing all necessary documents in a timely manner
  • Forwarding booking instructions to carriers
  • Handling order traces, invoices, and processing pre-alerts from overseas agents
  • Ensuring cargo is only released against correct documentation and receipt of cleared funds
  • Completing customs entries
  • Monitoring the shipment through to delivery, ensuring the job is completed to meet company standards and the customer’s expectations
  • Keeping all relevant parties updated throughout
  • Making follow-up and keep-in-touch calls to customers to ensure they’re happy with the rates and service we’re providing
  • Developing good working relationships with shipping lines, overseas agents, hauliers and our other branches
  • Growing our prospect database
  • All colleagues undertake general office duties including answering the phone, filing and dealing with the post.

The role requires:

  • Previous experience in quoting and operations of ocean freight forwarding is essential
  • Knowledge of freight and customs systems would be advantageous, eg: CNS, Destin8, CDS and FCL, but full training will be provided
  • Proficiency in preparing and verifying shipping documents, invoices, and customs declarations
  • Understanding relevant regulations, policies, and procedures and compliance with them
  • Problem-solving skills to troubleshoot any issues that may arise during the shipment process
  • Attention to detail and accuracy in maintaining records and reports
  • Self-motivated with ability to use own initiative to work autonomously and manage own workload
  • Excellent customer service, interpersonal and communication skills
  • A team player – from time-to-time you may be required to help other teams to cover for busy periods, holidays, or illness
  • Eagerness to learn and progress, and the ability to grasp new systems and processes quickly
  • Good organisational skills with the ability to prioritise and meet tight deadlines
  • Experienced user of Microsoft Office suite, including Excel, Word and Outlook
  • Developing good relationships with supplier network, including hauliers, shipping lines, and overseas agents
  • Ability to negotiate effectively with customers and suppliers
  • Committed, motivated, energetic, and fun with a positive can-do attitude
  • Flexible with a willingness to get involved in all aspects of the day-to-day business
  • Ability to work well whilst under time constraints with a ‘right first-time’ approach.
  • Experience in other modes of transport would be beneficial.

Benefits include:

  • Competitive salary
  • Company pension
  • Up to 25 days holiday, plus bank holidays
  • Cycle to work scheme
  • Free parking
  • Continuous development with opportunities for progression in a growing company.

Location

This role is full-time Monday to Friday based at our office in Derby.

Apply now

If you’re a passionate individual who’s looking for a challenge and want to join a successful and fast-growing company, we’d love to hear from you. Apply by emailing your cv to derby@uniexpress.co.uk